General FAQ

1. Help! I've forgotten my username or password.

   Don't worry if you have forgotten your login details we can send you a reminder to the email address you have registered with our system. To get access to your account again simply follow the instructions on the 'Forgot Password' page.

2. I just paid with PayPal but did not receive my username/password.

   Be sure you have logged into the exact email address that is associated with your PayPal account; if the email is not present in your inbox or spam/junk folder then please follow this link to retrieve your account:

   http://filejungle.com/grab-premium.php

   If you still haven't retrieved your account by following above URL, your last solution is to email to: in the following format
   (Using any other format might result in the email being ignored):

   Subject: Paid subscription with PayPal

   Body of Email:
   Transaction ID: XXXXXXXXX
   Email: XXXXXX@XXXXXX

   Please be aware that the email address provided should be the one that you have signed up for PayPal with. Attempting to use another email address could result in us not receiving your request or a delay in the response.
   We aim to reply to all emails within 24 hours so please be patient for a reply.

3. I pressed the Send Verification Email button. But I can't find the email in my inbox.

   Occasionally, there are slight delays with emails being sent out please wait for 5-7 minutes then check again. During this time we would advise you also check your Junk or Spam folders. If the email still can't be found click the “ Send Verification Email” button once more to request a second email.

4. How do I rename/copy/delete/move my files and organize them?

   In order to do any of the above please login to the File Manager

5. How long does FileJungle store my files?

   As a Premium Account holder we will store your files forever meaning that they will never be deleted even when they haven't been downloaded for a long time. Non premium user files will be kept on our server for up to 30 days after the last download.

6. Are my files stored at FileJungle safe?

   All files you upload to FileJungle are not publicly accessible and can only be downloaded if you choose to let others download via URL links. As part of our 'Advanced Features' range FileJungle also allows you to make all of your files private at any time thus providing you with an extra layer of security for confidential and/or sensitive files.

7. How do I change my password?

   Simply log in to your account and proceed to the 'Account Settings' tab. In this menu you can not only change your accounts password but also the email address and payment method associated with your account.

8. Why should I upgrade to a Premium account?

   When you become a premium user you can enjoy all of our premium features including maximum download speed, parallel downloads and unlimited personal storage. If you wish to obtain more details, please refer to our Premium Page. Please note that at present we only accept Paypal as the payment method for this service.

9. I have paid. But my account has not been upgraded.

   In order to upgrade your basic account into a premium one you must first login and then go through the upgrading procedure. If you subscribe for a premium account without being logged in we will create a new account for you. Please log into the new account to enjoy your premium features.

10. How do I cancel my recurring charges?

    If you have paid through PayPal please login into your PayPal account; once you find your transaction ID view the recurring details and you will be able to cancel the process there.

11. Why do my files keep disappearing?

    Please note that we will remove your file(s) if we have received a complaint of copyright infringement by copyright holders or another authority.

12. Why was my account suspended/ banned?

    Any spamming, flooding, multiple account owning or other acts of misconduct are not permitted on our website. We reserve the right to temporarily suspend or ban your account for investigation purposes. Please be aware that your account will be closed permanently if we have found any evidence of violation.

13. How do I download files from FileJungle?

    To download files from FileJungle you must access the desired file(s) via the unique URLs that were provided to the person who uploaded the file(s).

14. How to upload files from other file storage services to my FileJungle account?

    In order to upload files from other file storage service please use the following instructions:
    
    Login to your account > Upload > Remote Upload > File Storage Service > Choose your service > Enter your Premium username and password of that service> Insert links separately on each line > Click Upload button

15. How to upload with FTP?

    Uploading to FileJungle with FTP is simple; start by downloading an FTP client such as FileZilla then just follow the instructions in the client. Uploading via FTP only allows you to upload and make folders, but downloading, renaming or moving your files are not supported.

16. Can I resume broken downloads?

    This feature is only available to Premium users. All Premium accounts support the use of third party download-accelerators which allows you to resume incomplete downloads.

17. Why are my speeds slow when I download a file?

    Unlike other services there aren't as many restrictions on the limitations given to our free users so you can download faster than rival sites and can also download more than one file as well as larger files. However, we do have set priority for our Premium members meaning that they will always have bandwidth privileges compared to free accounts. In times of heavy traffic this will decrease the speeds you will receive when downloading from our site.

18. I can't download anymore files, is this normal?

    This error usually occurs when a free account / shared IP has reached their download limit for the mentioned duration or they are attempting to download more than one file at a time.

19. My download has completed but I can't open the files.

    We have no control over this error, if you're experiencing this problem please contact the person who sent you the link.

20. Am I able to browse every file on the server?

    For privacy reasons you are only permitted to download the files which you have the link for.

21. How do I enable cookies and JavaScript in IE and Firefox?

    To enable these features please follow the following guides:

    For Firefox:

    To enable JavaScript:
    Tools > Options > Content, check Enable JavasScript > click OK

    To enable cookies:
    Tools > Options > Privacy, check Accept cookies from sites and Accept third-party cookies > click OK

    For Internet Explorer:

    To enable Java Script:
    Tools > Internet Options > Security > Custom Level, roll down until you find Active Scripting (near the bottom), set it to Enable > click OK

    To enable cookies:
    Tools > Internet Options > Privacy, set it to Medium level or click default button > click OK